A business leader, award-winning and best-selling author, with expertise in customer experience management, Nikolaos Zormpas is an established professional in the field who combines emotional intelligence with his care for people to design exceptional customer-centric experiences. Holding an MBA in International Business Innovation, Nikolaos boasts a career in a Fortune 500 environment building and fostering high-performance teams. His methods of problem-solving and navigating complex customer and worker relationships are admired by the people who work with him. Nikolaos’s passions include establishing an innovative society that has the main focus on integrity and high ethics. He enjoys integrating and analyzing existing and new strategies within the current and future business context.